There is a new EC Consumer Rights Directive

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Bans on airlines automatically adding extras and premium rate helpline numbers or surcharges for using credit or debit cards are just some of the 'bad practices' being tackled.

The new directive is aimed at simplifying rules across Europe and boosting consumer and business confidence.

Key provisions are:

• Information given to a consumer before buying goods or services (this applies to all sales - online and off)
• Better cancellation rights where goods are bought online
• Clarification of delivery deadlines and where responsibilities lie if a problem arises
• Charges on post consumer helplines - which must be no more than local rate (like our 0845 number)
• Additional payments on top of the main purchase price will need express consent from the consumer
• Fees charged for a particular method of payment - such as credit card surcharges

The UK is required to apply the provisions on the Consumer Rights Directive to all contracts between traders and consumers with the exception of certain sectors where application is discretionary. The most notable of these are financial, gaming, healthcare, package travel, properties and passenger transport.

the deadline has passed for any consultation (1st Nov 2012) therefore we will be hearing the results of this very soon.

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